Returns & Exchanges
We want you to be completely happy with your purchase from dancingwrapdress.com. If for any reason you’re not satisfied, we’re here to help with returns or exchanges within 14 days of delivery.
How to Return an Item
- Ensure your item is unworn, undamaged, and in its original packaging with tags attached.
- Complete the returns form included with your order.
- Package your return securely and send it back to us using a tracked delivery service.
Refunds
Once we receive your return, we’ll process your refund within 5 working days. Refunds will be issued to your original payment method. Please note that shipping costs are non-refundable.
Exchanges
To exchange an item, please return the original purchase and place a new order on our website. This ensures you receive your desired item as quickly as possible.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us immediately. We’ll arrange a replacement or refund as soon as possible.
Non-Returnable Items
For hygiene reasons, earrings and other pierced jewelry cannot be returned unless faulty.
International Returns
Customers outside the UK are responsible for return shipping costs and any customs fees. We recommend using a tracked shipping service.
If you have any questions about our returns policy, please reach out via our online contact form.